1. Introduction
Tikvault ("we", "us", "our") operates from 73 Sathorn Road, Bang Rak, Bangkok 10500, Thailand. We offer watch repair and restoration services to customers who contact us through our website or in person.
This Privacy Policy describes how we handle personal data relating to visitors to our website and individuals who enquire about or use our services. Reading it helps you understand what information we hold and what options you have.
We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable to international visitors, with reference to the principles set out in the EU General Data Protection Regulation (GDPR).
If you have any questions after reading this policy, you are welcome to contact us at [email protected].
2. Data We Collect
Information you provide directly
- Full name and contact details (email address, phone number)
- Enquiry details, including the watch make, model, or service requested
- Correspondence sent through our contact form or by email
Information collected automatically
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on site, and referring URLs
- Cookie preferences and consent choices
Legal bases for processing
- Consent — for optional cookies and marketing communications
- Contractual necessity — to fulfil a service enquiry or repair
- Legitimate interest — for website security and improving our services
- Legal obligation — where Thai law requires us to retain records
Retention periods
Contact enquiry records are held for up to three years. Service records for completed repairs are retained for five years for warranty and accounting purposes. Website analytics data is retained for a maximum of fourteen months before aggregation.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Responding to service enquiries and arranging repair assessments
- Communicating progress updates during a repair or restoration
- Sending written records of work carried out, as part of our service commitment
- Improving the content and usability of our website through aggregated analytics
- Meeting legal and record-keeping obligations under Thai commercial and tax law
We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who help us operate the website (such as hosting providers or analytics platforms), always under strict confidentiality agreements.
If you provide contact details, we may send occasional updates about our services by email, only where you have indicated willingness to receive them. You may withdraw this at any time by contacting us.
4. Data Protection Measures
Encryption
Our website uses TLS encryption for data in transit. Stored data is held on secure, access-controlled servers.
Access Control
Personal data is accessible only to staff who need it to respond to or manage your enquiry or repair.
Breach Notification
In the event of a data breach that may affect your rights, we will notify you and the relevant Thai authority within the timeframes required by the PDPA.
Regular Review
We review our data practices and security measures periodically to ensure they remain appropriate for our operations.
6. Your Rights
Under the Thai PDPA, you have a number of rights in relation to personal data we hold about you:
You may request a copy of the personal data we hold about you, along with information about how it is used.
If any data we hold is inaccurate or incomplete, you may ask us to correct it.
You may request deletion of your personal data where there is no longer a lawful reason for us to hold it.
Where data is processed by automated means based on your consent, you may request it in a structured, machine-readable format.
You may object to certain types of processing, including use of your data for direct marketing.
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you feel your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee of Thailand.
7. Third-Party Links
Our website may include links to external sites such as map services, social media platforms, or reference resources. Once you leave our website, we have no control over the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third-party websites you visit. The presence of a link on our site does not represent an endorsement of their data practices.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.
If you believe a person under 18 has submitted personal data to us, please contact us at [email protected] and we will take steps to delete that information promptly.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website following any update indicates your awareness of the revised terms.
10. Contact Information
If you have questions about this policy, wish to exercise any of your rights, or have concerns about how your data is handled, please reach out:
Tikvault — Data Controller
73 Sathorn Road, Bang Rak, Bangkok 10500, Thailand